Site Manager

LXT is an emerging leader in AI training data to power intelligent technology for global organizations. In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale and agility required by the enterprise. Our global expertise spans over 145 countries and coverage for more than 1000 language locales. Founded in 2010, LXT is headquartered in Toronto, Canada with presence in the United States, UK, Egypt, Turkey and Australia.

As a leading player in AI training data, we value the contributions of our team and believe in fostering a culture of respect, opportunity, and empowerment. By joining us, you’ll have the chance to work on exciting, high-impact projects with talented professionals.

A Secure Facility manger is Responsible for all site activities including people and function management. He/she ensures that site activity and actual expenditures are according to the plan and that security measurements are met and site is compliant with client requirements.

• Set and meet performance targets; participate with the upper management in designing performance key metrics and KPIs.
• Plan to improve, develop and drive achieving the financial and non-financial objectives and frequently follow up the achievements with staff.
• Pro-actively monitor service delivery to prevent revenue erosion realized from penalties or other items.
• Optimize service offerings and implement initiatives to drive to consistent service delivery and portfolio growth. throughout the assigned account meeting and exceeding objectives.
• Follows the implementation approach for any new scope or change of scope required by the client.
• Maintaining an updated practice of COPC approaches and standards and follow up on the implementation.
• Recording statistics, user rates and the performance levels of the center and preparing reports.
• Oversee all the activities of your own team to ensure high-performance levels and efficient implementation.
• Responsible for the professional development of own team and ensure it is aligned with the organizational career progression and succession plans.
• Responsible for setting the team objectives in correlation with the department objectives, provide coaching and action plans required to achieve objectives.
• Set the operational objective of the assigned projects (Transcribers, Team Leaders, and other site support staff).
• Handle and resolving conflicts efficiently.
• Support team in challenges and inquiries.
• Act as a liaison and support team during their engagements with other departments and functions.
• Create and maintain comprehensive project documentation.
• Establish and maintain relationships with internal & external stakeholders.
• Manage team of leaders, assign tasks and monitor performance.
• Ensure daily/weekly actual performance meeting the forecast/Plan.
• Ensure site level people engagement and satisfaction.
• Ensure secure facilities policies are in place and maintained.
• Ensure team is kept up to date with their performance and any changes that impact them or their projects.
• Perform regular monthly, weekly, and daily meetings to ensure site governance and high-performance standards.
• Ownership in unexpected situations and being able to come up with solutions for solving problems, when they exist.

• 5 years of experience in similar role is a must, preferably in transcription, BPO or call centers
• Experience as a Call center Manager/ Operations Account Manager
• COPC Certified, Lean Six Sigma Green Belt & Operational Certifications are a Plus
• Proficiency in leading both direct and virtual teams
• Operational ability in a diverse, large-scale environment.