Bilingual Social Media Support Agent

Accenture Niagara is growing!

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.

Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.

What sets us apart from other employers?

• We offer a $19.23 per hour starting wage and a $1000 signing bonus!

• $4 hourly language premium for handling bilingual (English and Spanish) customer inquiries via email, webchat and/or calls!

• We offer our employees fast-tracked opportunities for growth; many of our new hires are provided with advancement opportunities within 6 – 12 months after starting with Accenture.

• Accenture has also been ranked a Canada Top Employer for 13 consecutive years.

What can you expect from us?

• Competitive hourly rate ($19.23 base to start)

• Language premiums of $4/hour for bilingual customer inquiries via email, webchat and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues.

• Sign on bonus of $1000

• A comprehensive total rewards package (health and dental benefits, wellness programs, paid sick leave, generous time off, RRSP, and more!).

• Full-time positions scheduled between 35 and 44 hours per week.

• Annual merit increases based on performance

• Recognition for individual efforts

• Spacious workstations with updated technology platforms and equipment

• Supportive environment to assist with individual success

• Opportunities for continued self-development with access to extension online courses

• Professional development attending comprehensive paid training from 2 to 8+ weeks upon hire

• Extensive post-training coaching and support for up to 3 months

• A sense of community! We pride ourselves on our inclusive, open, and engaging work environment

• Opportunity to give back to the community supporting local causes and volunteer efforts.

• NOC Code 6552

What would your day-to-day look like?

The Media Expert will be a primary point of contact for our Spanish speaking strategic partners and will maintain strong direct relationships with key partners in the media entertainment space. They will provide operational day to day support to managed partners.

• Identifies strategic partners, educate them on Social Media platform and technology

• Manages strategy, implements, and optimizes partners objectives on social media.

• Tracks, analyzes, and communicates key quantitative metrics and business trends to managed partners

• Manages an existing book of business and services 300 accounts through phone and email outreach to new and legacy partners

• Presents and promotes client solutions to existing and new partners

• Plans and organizes a daily work schedule to call on existing and potential partners, conducts cold call outreach to new partners, responds to scaled marketing leads on an ongoing basis to secure engagement with new partners