Quality Assurance Senior Analyst
Accenture
This is a Contract position in Mississauga, ON posted March 3, 2025.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 733,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
In today’s business environment, growth isn’t just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to redefine their operating models.
Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.
Quality Assurance Senior Analyst
The Quality Assurance Lead will be responsible for overseeing the quality program for a region, ensuring local processes are aligned with global standards through effective project management and astute data analysis.
The Regional Quality Lead is responsible for ensuring effective production of regional quality projects in alignment with the global quality program. This includes the management of an analyst team (when applicable), ensuring reliable quality processes in your region, and arming the stakeholders with effective insights to drive the regional program towards improvement.
Additional responsibilities include:
- Audit Sales Representatives Interactions with Advertisers
- Facilitate Best-Practice syncs in line with the evaluation and auditing guidelines
- Produce weekly reports to summarize the QA process with metrics and insights for the relevant stakeholders
- Conduct root cause analyses to identify regional nuances and adapt global QA approach with innovative solutions to the region while maintaining overall consistency with global standards
- Proactively identify areas where the process can be improved and ideas with the Global QA PgM
- Execute on audit projects with fidelity to provide impactful insights on skills and behaviors of sales representatives
- Partner with the Sales Enablement team, Sales Managers, and Regional QA PgM to implement regional functional strategic initiatives that align with the company's objectives
- Onboard new QA Analysts and provide coaching and feedback to help them improve their performance
