Pre-Sales Solution Manager

OUR COMPANY

Hikvision is a world leading AIoT solution provider with video as its core competency, and manufactures an extensive suite of comprehensive products and solutions for a broad range of vertical markets.

As a full service, end-to-end security solutions provider, Hikvision Canada Inc. employs a number of experienced professionals across the country. Offices which include state of the art customer experience showrooms, are located in Toronto, Vancouver, and Montreal. As industry experts with a team approach, Hikvision brings innovative technologies to the market, working alongside partners through the entire business cycle. Hikvision is dedicated to supporting the needs of customers and remaining a trusted advisor to partners.

POSITION SUMMARY

The Pre-Sales Solution Manager is involved in planning, supporting and tracking major project opportunities. The incumbent carries out market researches, addresses customer requirements and supports business development. The Pre-Sales Solution Manager formulates product solution, strategy and action plans. The Pre-Sales Solution Manager builds trusted advisor relationship with customers, helps Sales team to close major opportunities. The Pre-Sales Solution Manager works with Product Management team and R&D to develop system guidance and documentation, and facilitates internal trainings.

ESSENTIAL JOB FUNCTIONS

Market research, customer demand analysis & tracking, product and solution promotion strategy and action plans formulation

1. Track the Canadian market trends, analyze external competition and cooperation, sort out valuable customers, and extract project business opportunities.
2. Work with regional sales, product managers and management teams to develop project market development strategies and action plans.
3. Connect product and solution teams, to introduce market needs, clarify priorities, and provide strategic supervision of solutions, product roadmaps and major needs.

Customer visits, product and solution information synchronization, trusted advisor relationship establishment

1. Performs sales activities with the field-based Regional Sales Manager/Business Development Manager.
2. Identify and track key customers, synchronize the latest product and solution information according to customer attributes, track customer needs and form good interactions. Establish trusted advisor relationship with them.
3. Provide solution training and demonstrations for key customers to improve their understanding, sales and delivery capabilities of Hikvision solutions.

Major project opportunities tracking, close won support, system delivery guidance and documentation

1. Actively track key project opportunities which registered and reported from the field sales team.
2. Develop overall solutions including technical proposals, solution presentations, Proof-Of-Concepts and bills of materials.
3. Analyze and gather business requirement from large and complex client environment and performing required research and investigation to identify and improve more detailed, thorough, accurate technical solution proposals.
4. Provide pre-sales technical expertise in analyzing client short-term and long-term requirements to ensure the solutions will accomplish our clients’ goals and ensuring all clear and potential expectations are met through the delivery of the project.
5. Document and maintain customer requirements, architecture design, technical configuration and other materials and information. Provide technical guidance and act as a mentor to the field support and delivery teams.

Product and Solution R&D team connection, pre-sales materials developing and internal field sales team training

1. Connect with the R&D team, learn the latest product and solution knowledge and information, and make pre-sale materials suitable for the local market based on.
2. Regularly organize training and exchanges on new products, solutions and technologies for the field sales team.

Education:

Bachelor’s degree, or equivalent experience, in electrical and electronics engineering, or computer engineering, or business administration and management

Experience:

5+ years of customer facing experience in a technical solution consulting, systems engineer, or presales engineering role

Communication protocols

LAN

Computer and technology knowledge

• Salesforce
• Electronic mail
• Spreadsheet
• Database management
• MS Excel
• MS Office
• MS Outlook
• MS PowerPoint
• MS Word
• Networking software

Equipment, systems and controls experience

• Security system

Area of work experience

• Information technology (IT) service delivery

Area of specialization

• Closed-circuit television (CCTV)
• Electronics (industrial)
• Cameras
• Project management

Additional information

Security and safety

• Criminal record check
• Reference required

Transportation/travel information

• Own vehicle

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Handling heavy loads
• Physically demanding
• Attention to detail

Own tools/equipment

• Cellular phone

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Flexibility
• Initiative
• Creativity
• Positive attitude

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Discretional bonus
• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Deferred Profit-Sharing Plan (DPSP)
• Free parking available
• Team building opportunities

Annual OTE Earnings: $80,000-$120,000

Interested parties should apply for this job through our website or by submitting their applications to: hr.ca@hikvision.com