Deal Desk Analyst

Job Title: Deal Desk Analyst – Commercial Operations Center of Excellence CoE)

Location: Mississauga, ON Hybrid)

ADP seeks a Deal Desk Analyst Bilingual, Fluent French) for the Commercial Operations Center of Excellence CoE) in Mississauga, ON. This role is pivotal in driving early-stage client success within the Sales and marketing organization. We are looking for a dynamic individual who thrives in a fast-paced environment, excels at meeting deadlines, and is dedicated to ensuring client satisfaction. As a trusted advisor to sales teams, you will directly assist clients during their post-sales onboarding process and transition to ADP.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries and have over 62,000 employees worldwide. Thanks to our ADP employees' talent, commitment, and authenticity worldwide, we've earned accolades from some of the industry's most respected thinkers for being one of the best workplaces. We have been recognized as Greater Toronto's Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company. Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: http://adp.careers/DEI_Videos.

At ADP, we are committed to your success and value your unique talents and perspectives. We encourage innovative ideas and provide support for your professional growth and development. If you are motivated by success, enjoy a collaborative culture, excel at problem-solving, and value building solid partnerships, ADP is the place for you.

Responsibilities:

• Serve as a post-sale onboarding subject matter expert for Clients, Sales, and service teams
• Conduct onboarding activities with clients, ensuring the accuracy and completeness of client data
• Collaborate with sales and service departments to expedite deal execution and prioritize deals effectively
• Lead new client orientation meetings virtually or in person
• Structure MAS/NAS deals in CRM, analyze client requirements and ensure compliance with regulations
• Manage client expectations, internal communications, and relationships
• Oversee multiple implementation projects, providing seamless service for onboarding clients
• Resolve client issues and discrepancies promptly, either independently or in collaboration with relevant departments
• Foster strong partnerships with cross-functional teams to streamline the Sales to Implementation cycle
• Offer recommendations to ADP leadership based on client feedback and experience

Qualifications:

• High school diploma required; relevant work experience preferred
• Bilingual, Fluent French written and verbal)
• 3-5 years of experience in business operations, client operations, sales operations, or systems integration
• Ownership mindset, strong interpersonal skills, and ethical standards
• Excellent written and verbal communication skills
• Proficient in Excel, CRM tools, MS Word, and PowerPoint
• Detail-oriented with analytical and decision-making abilities
• Ability to work independently, meet deadlines, and thrive in a fast-paced environment
• Knowledge of HR and payroll industry tools and best practices is a plus

Join ADP and enjoy a culture that values equity, inclusion, and belonging, providing opportunities for growth and development in a supportive environment. Benefit from our comprehensive training programs, mentorship opportunities, and attractive benefits package starting from Day 1. Experience work-life balance, focus on mental health, and be part of a community that prioritizes employee well-being.

Ready to #MakeYourMark? Apply now!

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Qualifications:

• High school diploma required; relevant work experience preferred
• Fluent in French and English
• 3-5 years of experience in business operations, client operations, sales operations, or systems integration
• Ownership mindset, strong interpersonal skills, and ethical standards
• Excellent written and verbal communication skills
• Proficient in Excel, CRM tools, MS Word, and PowerPoint
• Detail-oriented with analytical and decision-making abilities
• Ability to work independently, meet deadlines, and thrive in a fast-paced environment
• Knowledge of HR and payroll industry tools and best practices is a plus

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.