Director – Northern Corridors, Technical Services
Accenture
This is a Contract position in Toronto, ON posted January 21, 2025.
- (Internal Title-Program Management II)
- Career demonstrating extensive experience, having managed rail transit infrastructure programs and major projects
- Responsible for managing senior level customer client relationships
- Has significant had involvement of managing rail transit complex programs or projects across various industries and sectors
- Leads teams of professionals providing PMO and Project Controls services on rail transit large projects or technical specialist recognised as an expert in their own area of expertise
- Has experience in organisational strategy development and the creation of high performance teams and a common culture
- Apply industry acumen and expert-level Program management knowledge, skills, tools, and techniques to meet Program requirements
- Implement and manage the Program from inception through to completion
- Set the overall direction for the Program and organize activities per the established mission and goals
- Ensure that the work is fully supported from a consulting standpoint in an integrated, compliant, efficient, and cost-effective manner
- Create and manage short and long-term Program goals and success criteria
- Develop a budget and operating or delivery plan for the Program in consultation with our delivery partners and client
- Plan for and direct the appropriate means and methods to complete the Program services from inception through to completion
- Forecast, in consultation with senior staff, the human and material resources required to complete the Program successfully
- Formulate a resource allocation strategy and utilize this to distribute work and budgets between our delivery partners
- Exercise authority in managing the work and controlling the delivery of the Program per the operating and delivery plan
- Manage a large consulting team (may consist of multi-firm resources and client resources) leveraging a diverse array of talents and delegation of responsibilities
- Define success criteria and disseminate them to involved parties throughout the Program life cycle
- Develop an evaluation method to assess Program effectiveness and identify areas for improvement
- Continually evolve and articulate the Program expectations while delegating and managing deliverables with team members
- Ensure goals are met in areas including customer satisfaction, safety, quality, and team member performance
- Implement and manage changes and interventions to ensure Program goals are achieved
- Facilitate various focus and function meetings about Program initiatives
- Plan for and meet with stakeholders (including senior management and sponsors) to make communication easy and transparent regarding Program issues and decisions on services
- Direct accurate and timely reporting of Program status and performance throughout its life cycle
- Identify and analyze Program risks and implement mitigation strategies and contingency plans
- Review and ensure adherence to the overall operating or delivery plan scope, schedule, milestones, budgets, quality measures, and KPIs and address issues with corrective actions as appropriate
- Deliver progress reports, proposals, and presentations to various audiences, including the Program team, senior executives, key stakeholders, and Company Operations
- Manage scope change negotiations
- Clarify and resolve internal quality control checks and issues
- Build and maintain a positive, high-performing team culture with an openness to constructive challenge, continuous improvement, implementation of lessons learned, and overall ‘right-first time” mindset
- Monitor and manage clear and focused staff performance objectives (including non-company resources) to ensure excellence in results
- Foster an inclusive and diverse environment that celebrates differences
- Devise and provide Program management training to members of the team
- Working Conditions
- Office-based
