Store Manager Lansdowne Place

Store Manager

Summary of Role:

The Store Manager, reporting to the District Manager, is responsible for overseeing all aspects of the store’s operations while embodying the Laura Secord vision. This includes building, coaching, and leading a team that delivers exceptional customer service, drives sales, and ensures a well-merchandised and presentable store environment.

Major Duties:

• Sales & Profitability: Maximize opportunities to increase sales and profitability.
• Team Building & Leadership: Recruit, hire, and develop quality employees. Provide ongoing coaching and training to the store team.
• Communication & Execution: Maintain clear, professional communication with both team members and management. Effectively plan, execute, and delegate day-to-day responsibilities.
• Merchandising: Ensure the store is well-merchandised to drive sales and follows company merchandising guidelines and standards.
• Compliance & Customer Satisfaction: Ensure adherence to company policies and procedures to achieve store objectives and ensure customer satisfaction.
• Support Company Objectives: Deliver and support company-wide initiatives and goals.

• Team Leadership: Motivates and inspires the team to meet goals. Manages conflicts and fosters team cohesion. 

• Sales Driven: Focuses on sales growth and customer service excellence. Leads by example with the “Customer Comes First” sales steps and resolves customer complaints effectively.
   
• Well-Staffed:  Accountable for sales performance, including KPIs. Recruits and maintains a high-performing team.

• Well-Run: Prioritizes and manages time effectively. Completes administrative tasks accurately and on time. Communicates clearly with the team and District Manager.

• Well-Merchandised:  Ensures high-quality visual merchandising that aligns with brand standards, while staying adaptable and understanding customer needs and market trends.