Service Advisor

Kryos, a growing company, is looking for a Service Advisor for our garage at Mississauga.

Under the supervision of our branch manager, the service advisor will work within our service department.

Job description:

• Scheduling service appointements
• Answer calls from costumers and evaluated their needs;
• Coordinate the maintenance and the service calls at our client of Ontario and across western Canada;
• Opening work orders and describing clearly and accurately the specific customer problems and needs;
• Recommending and explaining the nature of the required maintenance and repairs to the customer;
• Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle’s work will be completed;
• Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs;
• Keeping customer informed of the repair progress and communicating the need for additional work when needed;
• Explaining warranty policies and factory-recommended maintenance schedules to customer;
• Staying up to date on technical and performance information on all vehicles serviced;
• Handling customer inquiries and complaints in a timely and effective manner
• Verified warranty;
• Order parts for service calls and reparations.

This job description is summary and may be reviewed, corrected, or increased according to the requirements of the position.

Working conditions :

• Competitive salary based on experience
• On site, Monday to Friday
• 40 hours/week
• 8 hours shift / schedule 10:00 – 18:30
• Group benefits with employer contribution after 3 months
• Collective RRSP with employer contribution after 3 months
• Bonus for outcoming calls after work hour ( if applicable )

*We are located at : 1640 Bonhill Rd, Mississauga, ON

• Excellent customer service skills;
• Ability to manage multiple priorities using good organizational and time management skills
• Strong communication skills
• Experience in transport refrigeration (an asset)
• Minimum 2 years related customer service experience
• Post-Secondary diploma or equivalent related experience
• Previous working experience as a Service Advisor or Appointment Coordinator in an automotive dealership would be an asset
• Basic mechanical and/or refrigerated truck (an asset)
• Ability to communicate technical information in a manner that customers understand
• Excellent computer skills.
• Highly effective listening, communication and customer service skills
• Excellent organization and multi-tasking abilities. Detail oriented
• Team player but also able to work independently