New
Bilingual Customer Care Agent
Accenture
This is a Contract position in St Catharines, ON posted April 13, 2025.
THE WORK: Join our dynamic team and embark on a journey where you will be empowered to perform independently and become an SME. Required active participation/contribution in team discussions and contribute in providing solutions to work related problems. Let's shape the future together!
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Log customer requests, troubleshoot, and document to ensure accuracy.
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Monitor and track incident resolution within the Service Level Agreement.
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Develop and maintain knowledge of customer and customer-specific business environment.
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Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.
