Office Operations & Hospitality Coordinator

The Office Operations Hospitality Coordinator will work as a remote team member of our Greater Toronto Office Services team, and will be onsite in Cambridge, ON to provide support in a campus setting at Eclipse Automation, part of Accenture.

The Office Operations Hospitality Coordinator is responsible for a wide range of services that can include floor operations, internal and external customer support, mail/shipping and general administrative support. This role prepares and maintains conference rooms for executive meetings, uses an on-line tool to reserve meeting space, assists clients with guest badges and Wi-Fi access, assists others as needed, execute audit responsibilities for security and life safety functions, provide cross support to our local technology team, and provide support to high profile in-office events as needed. This role will provide customer support with individualized attention, accurate information, efficient service and timely follow-up.

The Office Operations Hospitality Coordinator should foster an engaging in-office experience for our clients and our employees by supporting various functions within the office, having a positive and helpful mindset, proactively offering people assistance with new office tools, assisting with office bookings, resetting workspaces, and supporting / planning engaging in-office events for our employees. May also be asked to volunteer for and support more broad work activities including those that are held at a location/office level including office events, client events and marketing and communications functions.

This role will be located at 240 Pinebush Drive, Cambridge, ON and may also provide support for other nearby locations that all form part of the same campus of Eclipse Automation, part of Accenture.

The role will collaborate with the existing onsite support team members and will report to an Accenture supervisor located in the Greater Toronto area. Most daily tasks will be completed in an independent manner according to office guidelines, in collaboration with a number of onsite groups, and under general remote supervision.

Key Responsibilities

Business partner for Eclipse/Accenture customers by providing outstanding customer support, including:

• Support life safety efforts including badge access, audit reports, and general CCure administration for multiple locations within the Cambridge campus.

• Independently plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives.

• Identifying new ways to add value & proactively taking on new tasks to help the team to be more productive.

• Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering set up and breakdown, welcome desk coverage, floor operations support, space utilization management or other location services.

• Understand Accenture's collaboration/technology tools installed at the Eclipse campus and support customer utilization of these tools.

• Support the planning for and execution of all on-site meetings and events.

• Make process improvement suggestions and implement changes as possible to ensure continued seamless office experience for customers, clients and meeting attendees alike.

• May serve as point of contact for managing the Workplace Solutions invoices for the office.

• May manage some vendor relationships, ensuring current NDA’s are on file.

• May prepare and analyze data reports including those around in office bookings and activities.

A professional at this position level within Accenture has the following mindset:

• Seeks to analyze and solve problems.

• High level of professionalism with a good executive presence-demonstrated poise, calm under fire.

• Is a proactive business partner-demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability.

• Receives a limited level of instruction on daily work tasks and moderate instructions on new assignments.

• Understands that decisions impact own work and may impact the work of others.

• Works as an individual contributor as a part of a team, with a focused scope of work.

• Understands that the local services team including the EA team, the Office Services team along with the Local Technology Enablement team are one team focused on providing an engaging and comfortable customer experience.