Administrative and Customer Service Assistant

Administrative and Customer Service Assistant – Join a team that innovates!

40h | Full-time | Day shift

CDL – Where your career takes root

Why choose CDL as your next opportunity as an Administrative and Customer Service Assistant?

By joining our team as an Administrative and Customer Service Assistant, you will thrive in a friendly, safe, and dynamic work environment where your well-being and professional development are at the heart of our priorities.

At CDL Sugaring Equipment, we offer much more than a job: we offer a stimulating, evolving, and fulfilling career within a globally recognized company known for its expertise and innovative spirit.

Why you’ll love this position

Because you’re driven by a job where no two days are the same, you enjoy creating positive customer experiences, and you’re energized by playing a key support role at the heart of a dynamic retail environment.

Because you’re highly organized, you love juggling between administration and human contact, and you’re motivated by being the go-to person for clients and internal teams.

What makes this position stand out to you!

• You will work in a specialized retail store environment dedicated to maple syrup producers.
• Your challenge will be to provide top-notch service while supporting invoicing and daily administrative operations.
• Your impact is to ensure customer satisfaction, smooth day-to-day operations, and support to the store manager in their absence.

Are our benefits right for you?

A work-life balance that makes a difference

• 3 weeks of vacation starting on day one

• Personal days and sick leave
• A stable schedule you can count on

Comprehensive benefits for you and your future

• Group insurance including long-term disability
• Employer-contributed retirement savings plan (RRSP)
• Access to telemedicine and employee assistance program (EAP)

A stimulating environment and growth opportunities

• Take part in social activities (holiday parties, Halloween, open house, etc.)
• Enjoy employee discounts and recognition for your years of service
• Seize advancement opportunities within the company

Your challenges as an Administrative and Customer Service Assistant

• You are responsible for greeting customers in a courteous and professional manner, assisting them in-store, and answering product or project-related questions.
• You succeed in managing invoicing, processing returns, handling payments, and following up on customer accounts.
• You work with your direct supervisor to ensure the smooth operation of the store and take over coordination during their absence.
• Your expertise has enabled you to maintain a high level of customer satisfaction, streamline daily operations, and handle multiple administrative tasks with precision.

Your profile as an Administrative and Customer Service Assistant

• You have a high school diploma (DES) and/or a DEP in administration
• You have 2 to 5 years of experience in a similar role

• You are experienced in customer service and retail operations
• You are familiar with the maple syrup industry (a strong asset)
• You have used ERP systems (Syspro is an asset)
• You are fluent in spoken and written French
• You have functional English
• You are comfortable with the Office suite

The responsibilities that drive you Customer service and sales support

• Greet and advise customers in-store
• Handle invoicing, returns, and cash register closures
• Respond to customer emails and phone inquiries

Order and inventory coordination

• Manage incoming orders from representatives and customers
• Perform follow-ups to ensure timely processing

Store administration

• Assist with daily administrative operations
• Coordinate store activities in the absence of the manager

Internal collaboration

• Work with administrative, sales, and technical teams
• Maintain strong communication with external customers and representatives

Apply now and give your future strong roots at CDL!

TO APPLY

Please send your cover letter and resume by email to the following address: emploi@cdlinc.ca or fill out the form below.

To learn more about our company, visit our About Us page.

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Learn more about us: www.cdlinc.ca